Shipping policy
Domestic Shipping Rates and Estimates
Shipping charges for your order will be calculated and displayed at checkout. Shipment charges are calculated according to the higher of actual or volumetric weight per piece.
International Shipping
We offer international shipping to all around the world. Shipping charges for your order will be calculated and displayed at checkout. Payment of Customs Duties and other charges due as indicated on DHL's website in the receiving country may be requested from Consignee prior to delivery.
This includes a fee if DHL uses its credit with the Customs Authorities or pays any Customs Duties on Consignee's behalf. Shipper shall pay or reimburse DHL for all Customs Duties and other charges due for services provided by DHL or incurred by DHL on Shipper's or Consignee's behalf if Consignee has failed to pay.
Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. BENT KAHINA is not responsible for these charges if they are applied and are your responsibility as the customer.
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within estimated days of receiving your shipping confirmation email, please contact us at info@bentkahina.com with your name and order number, and we will look into it for you.